Refunds | Returns | Laybys
IN STORE & ONLINE PURCHASES AT SUZIE ANDERSON HOME
Suzie Anderson Home accepts returns of items that are unworn, unwashed, undamaged or have manufacturing defects, within 14 days of purchase with the original receipt and where and with manufacturers tags still attached.
No refund will be issued, instead a store credit note for the same value will be issued, valid for 12 months from date item was returned.
For any online order returns, customers are to return the item in it's original condition at their own postage/courier expense. No refund will be issued, instead a store credit note, valued for 12 months from date item was returned.
Refunds will only be issued on defective merchandise that cannot be replaced. Undergarments, jewellery, watches, custom ordered or sale items cannot be returned or exchanged with the exception of items that have manufacturers defects.
Should your online order arrive damaged or be defective, Suzie Anderson Home must be notified withing 48 hours of taking delivery of the item via email firstname.lastname@example.org with details of the item and images/photos for our review.
In store Laybys
Minimum lay-by purchase is $200. Lay-by payments are to be paid monthly with an initial deposit of 25%. Three (3) monthly payments of 25% of the purchase price are to be made in store with a maximum lay-by period of three months.