Terms & Conditions | In Store

 

Suzie Anderson Home

IN STORE TERMS, CONDITIONS AND POLICIES

RETURNS POLICY

Suzie Anderson Home P/L accepts return of merchandise that is unworn, unwashed, undamaged or has manufactures defects, within 14 days of purchase with the original receipt and where the manufacturers tags are still attached.

A credit note for the same value will be issued, valid for 12 months from the date of issue.

Suzie Anderson Home P/L will not accept the return of the following items:

Undergarments – jewellery – watches – custom ordered or sale items with the exception of items that have manufacturers defects.

REFUNDS POLICY

Refunds will only be issued on defective merchandise that cannot be replaced.

If goods are returned damaged or faulty due to manufacturers defects, Suzie Anderson Home P/L wherever possible will endeavour to repair or replace the goods to the customers satisfaction.

Should Suzie Anderson Home P/L not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer.

PRODUCTS ON APPROVAL POLICY

Apros are to be paid in full at the time of collection.

The goods are to be returned by the end of trade the following day or at the managers discretion.

The goods must be in original condition with packaging and tags attached.

No refund will be offered should the goods not comply with the above note.

If the goods are returned later than the end of trade the following day an instore credit will be provided.

 

CREDIT NOTES POLICY

If a customer hold credit with Suzie Anderson Home P/L it is to be redeemed before another payment method is applied.

Credit is to be redeemed within 12 months of the date of issue.

Credit cannot be used for purchases made online

GIFT CARD POLICY

The Gift Card minimum amount is $20.00

The individual Gift Card maximum amount is $1000.00

The Gift Card will be valid for 36 months from the date of purchase.

The Gift Card cannot be topped up with any amount.

The Gift Card cannot be redeemed for cash.

The Gift Card cannot be used to purchase other Gift Cards.

The Gift Card cannot be used for purchases made online.

The Gift Card cannot be refunded

No change will be given and any balance on the Gift Card can be used in whole or part against future purchases at Suzie Anderson Home P/L.

Any balance that remains on the Gift Card after expiry will not be redeemable , except as required by law.

The Gift Cards are to be treated and stored as cash by the customer and or receiver.

Suzie Anderson Home P/L will not be held responsible for refund or replacement for any damage, theft or loss to the Gift Card.

HOLDS POLICY

Goods can be placed on hold at Suzie Anderson Home P/L until the close of trade the following day.
 
At the close of trade the following day the goods on hold will be released for sale.
 
If another party is interested in purchasing the goods during the hold period, Suzie Anderson Home P/L will endeavour to contact the holding customer with a maximum of 2 phone calls.
 
The holding customer is to then make a decision on the purchase and pay a 50% deposit to secure the held goods.
 
If the holding customer cannot be reached the goods will be released to the interested party.

PRODUCT STORAGE POLICY
 
Goods that are purchased and paid in full can be held in Suzie Anderson home P/L storage for a maximum of  seven (7) days.
 
For goods that have passed the date for collection a storage fee no greater than the current market rate will be charged.
 
All care will be taken but Suzie Anderson Home P/L will not accept responsibility as long as the goods are in our keeping.

LAY-BY POLICY – Our Terms

The Minimum Lay-by amount is $200.

Lay-bys will not be offered on fashion items including footwear.

Lay-bys will not be offered on sale items.

Lay-bys cannot be added to.

The customer cannot have more than 2 lay-bys open consecutively.

The first Lay-by is to be paid off before a third Lay-by can begin.

The Lay-by period is for 2 months from the date of purchase.

25% of the total is to be paid as the first installment.

To complete the Lay-by,  3 more payments of 25% of the purchase total are to be paid fortnightly

From the date of the initial installment.

CHANGES TO THE ITEMS ON LAY-BY

Should a customer choose to change their Lay-by items and not incur an administration fee,

the new chosen items will need to match or have a purchase value equal or higher than the original items.

LAY-BY CANCELLATIONS

Should a Lay-by be cancelled by the customer, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by  inclusive of GST maybe retained.  This is to compensate Suzie Anderson Home P/L for administration, sales and storage costs and any loss in value in respect of the goods.

The customer will be entitled to an instore credit for the balance remaining.

FAILURE TO MAKE PAYMENT

Should any of the installments not be paid within 7 days of their due date, Suzie anderson Home P/L will make 1 attempt to contact the customer for payment.

Any failure by the customer to make the payments required by the due date, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by  inclusive of GST maybe retained.  This is to compensate Suzie Anderson Home P/L for administration, sales and storage costs and any loss in value in respect of the goods.

The customer will be entitled to an instore credit for the balance remaining.

LAY-BY COLLECTION

Once the Lay-by sale has been completed, the goods are to be collected within a period of 7 days from the completion of the sale.

For goods that have passed the date for collection a storage fee will be charged at the current market rate.

CUSTOMER ORDERS POLICY

Orders can be placed subject to supplier confirmation.  If the item can be obtained, Suzie Anderson Home P/L will notify the customer.


A 50% deposit must be paid for the order to be placed.
 
For circumstances beyond the control of Suzie Anderson Home P/L should supply not proceed, the customer will be entitled to a full refund of any deposit paid.
 
There are no returns or refunds on customer orders unless the goods are deemed to have manufacturers defects.
 
It is the customers responsibility to check the quoted dimensions and ensure the item / items can be moved into the customers assigned location with adequate access.
 
Suzie Anderson Home will contact the customer when the goods are ready for collection or delivery.  Delivery charges are in addition to the cost of goods.
 
Final payment will be required prior to collection or delivery.