Returns | Refunds | Laybys 2

INSTORE AND ONLINE PURCHASE SUZIE ANDERSON HOME

Returns

Suzie Anderson Home accepts returns of items that are unworn, unwashed, undamaged or have manufacturing defects, within 14 days of purchase 

with the original receipt and where and with manufacturers tags still attached.  

No refund will be issued, instead a store credit note for the same value will be issued, valid for 12 months from date item was returned.

For any online order returns, customers are to return the item in it's original condition at their own postage/courier expense. No refund will be issued, instead a store credit note, valued for 12 months from date item was returned

Refunds

Refunds will only be issued on defective merchandise that cannot be replaced.

Undergarments, jewellery, watches, custom orders or sale items cannot be returned or exchanged with the exception of items that have manufacturers defects. 

Should your online order arrived damaged or be defective, Suzie Anderson Hoe must be notified via email within 48 hours of taking delivery of the order. Email a full description with photos to shoponline@suzieandersonhome.com. 

Suzie Anderson Home will review all information and make the final decision on a refund or replacement of item/s in question.

In Store Laybys

Minimum lay-by purchase is $200. Lay-by payments are to be paid monthly with an initial deposit of 25%. Three (3) monthly payments of 25% of the purchase price are to be made in store with a maximum lay-by period of three months.