Terms of service

Shipping & Delivery Terms

Quick Shipping Reference

  • Australia Standard Shipping (Sydney, Melbourne, Brisbane Metro): $19 flat rate applies (excluding bulky/fragile items, and deliveries to remote/SA/WA locations). Orders dispatched in 1–3 business days.

  • Individual Freight Quote Applies for Bulky/Fragile Items and Remote, SA & WA Deliveries: Quotes provided within 48hrs + orders fully refundable if you do not choose to proceed. Delivery may take up to 14 days. See more details below.

  • White Glove Service: Premium delivery with unpacking, placement & packaging removal available upon request.

If you have any questions, our friendly team is here to help. Please contact us at enquiry@suzieandersonhome.com or call our Moss Vale store on EXT 1 (02) 4868 2662 for assistance with your delivery needs.

Australia Standard Shipping $19 – Sydney, Melbourne, Brisbane Metro

  • Local Southern Highlands, Metro Sydney, Melbourne & Brisbane: $19 flat rate per order.

  • Applies to orders that are not classified as large, bulky, fragile, or requiring white-glove delivery. 

  • Excludes remote, SA, and WA deliveries

Delivery Times

  • Orders are dispatched within 1–3 business days

  • During public holidays or store closures, please allow an additional 1–2 business days

*Pieces marked "Additional Freight Applies"

Our larger, heavier, and more delicate pieces, such as furniture, mirrors, select lighting, artwork, and genuine one-of-a-kind finds, may need to be delivered by specialist freight rather than Australia Post or standard courier, ensuring they reach you safely and beautifully.

As a guide, freight is typically 10–15% of the item's price, varying with your location, the size of the piece, and the handling required. We will always confirm the exact figure with you before dispatch.

There are two ways to arrange it.

Option 1 

Request a quote before you order. For an exact, obligation-free freight quote in advance, email us at shoponline@suzieandersonhome.com with:

  • The piece, or pieces, you have in mind

  • Your postcode

  • Whether you would like White Glove Delivery — your piece unpacked, placed, and the packaging taken away

We will respond with your quote before you place your order.

Option 2 

Order now, with a freight quote to follow. At checkout you will pay the standard shipping fee of $19, which will be applied towards your final quote. Once your personalised quote is confirmed and approved, we will invoice the balance before dispatch. Should you prefer not to proceed, we will refund your purchase and any shipping in full.

Click & Collect

For those local to, or visiting, the Southern Highlands, Click & Collect from our Moss Vale store is available at no charge.

A few further details

  • Freight orders are generally dispatched within 14 days of quote approval.

  • White Glove Delivery — unpacking, placement and packaging removal — is available on request; please ask for it to be included in your quote.

  • Deliveries to remote areas, including WA and SA, will incur additional freight.

  • A redelivery fee may apply to missed scheduled deliveries.

 

International Shipping

We are delighted to offer international shipping on select items.

Payment for international orders is securely processed via PayPal or bank transfer.

  • To arrange a quote, please email enquiry@suzieandersonhome.com with:

    • The item(s) you are interested in

    • Your location and postcode

TERMS & CONDITIONS

Using this website and making purchases on the Suzie Anderson Home website confirms that you have read and accepted these Terms & Conditions, as well as our Delivery, Returns, and Refunds policies. You have also read our Freight Quote F.A.Q and understand that certain items will receive a post-purchase freight quote if they are deemed large/heavy/bulky/fragile, and/or if you are located outside of local Southern Highlands or Sydney, Melbourne, and Brisbane Metro areas. 

Suzie Anderson Home holds the right to update and change our website Terms & Conditions without notice and at any time. These updates will take immediate effect, superseding any previous conditions.

Suzie Anderson Home accepts no responsibility or liability for your use of our website.  In deciding to use our website, you will hold Suzie Anderson Home innocent of any claims, damages, costs, and expenses as a result.

RETURNS & EXCHANGE POLICY 

At Suzie Anderson Home we are committed to complying with the Australian Consumer Law. This means that our customers are entitled to a remedy (repair, replacement or refund) if a  product they purchase is faulty, unsafe, or does not match the description or sample shown.

RETURNS + CREDIT NOTES

Suzie Anderson Home P/L accepts return of merchandise that is unworn, unwashed, or undamaged, within 14 days of purchase with the original receipt and where the manufacturer's tags are still attached. A credit note for the value of the item will be issued*

Customers are to return the item in its original condition and packaging at their own postage/courier expense.

*Credit Notes

A credit note for the same value will be issued, valid for 3 years from the issue.  As credit notes cannot be used to purchase online, the customer must contact the Moss Vale Store on 02 4868 2662 to make purchases using credit.

SAH will use the Customer's Credit Note in the first instance for any purchases made at Suzie Anderson Home until cleared.

While every effort is made by our staff to identify and apply available credits at the time of sale, it is the customer’s responsibility to retain and present their credit note for redemption within its three (3) year validity period.

REFUNDS

Damages & Defects

Should your online order arrive damaged or defective, we must be notified via email within 48 hours of accepting delivery of your order

If your order arrives damaged or faulty due to manufacturers' defects, Suzie Anderson Home P/L whenever possible will endeavor to repair or replace the goods to the customer's satisfaction.

Please email a full defect description with photos to shoponline@suzieandersonhome.com

Should Suzie Anderson Home P/L not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer. 

Please note, that refunds are not provided for change of mind. 

ITEMS THAT CANNOT BE RETURNED

Sale & Clearance Items

All consumer rights under the ACL still apply to sale and clearance items.

Where an item is reduced in price because it is damaged or has a known fault, this will be clearly described (e.g. on the price tag, packaging, or at the point of sale).

By purchasing such items, you accept the disclosed fault. No returns, refunds, or exchanges will be accepted in relation to the disclosed fault.

If a reduced item has any additional fault not disclosed at the time of purchase, your rights under the ACL still apply

There will be no returns or refunds for change of mind on Sale Items

There will be no return or refunds for faults that have been clearly outlined in the description of the Sale product 

We do not accept lay-bys or Holds on Sale Items

Items ordered for click and collect must be collected within 7 days

Any applicable delivery charges will be quoted and additional to the sale stock price

ANTIQUE, VINTAGE, & HAND-MADE ITEMS:

Antique, vintage, and hand-made items with natural variations such as rattan, reclaimed wood, marble, and handcrafted decor are not available for returns, as their imperfections and patina are deemed part of their character and original handmade nature. 

UNDERGARMENTS, WATCHES, & JEWELLERY:

Items that have been worn, washed, or have had their tags removed unless there are manufacturer defects within the warranty period. 

CUSTOM-ORDERED ITEMS 

There are no returns for custom-ordered items. 

Protocol for Borrowing Stock from Suzie Anderson Home for Editorial and Styling Jobs 

To ensure a smooth and professional process, we kindly ask that all stylists adhere to the following guidelines when borrowing stock from Suzie Anderson Home:

1.    Payment at Pickup:

All stock must be paid for in full at the time of collection. This ensures accountability and facilitates an efficient process.

2.    Condition and Packaging:

Stock must be returned in its original condition, with all labels intact and in its original packaging. Items should be in perfect order, free from any damage or signs of use.

3.    Editorial Credit:

Stylist must confirm and provide details regarding how the loaned products will be used (eg photoshoots, editorial)

Suzie Anderson Home must receive written acknowledgment of editorial credit before the loaned products are used. This credit must be included wherever the products are featured.

This acknowledgment is essential for supporting our collaboration. 

4. Return Timeframe

All stock must be returned within 7 days of pickup unless otherwise agreed upon in writing.

5.    Refund Policy:

Upon return, if all stock is verified to be in perfect condition, a full refund will be issued to the original payment method.

If the stock is returned damaged, with missing labels, or outside the agreed timeframe, Suzie Anderson Home reserves the right to withhold the refund partially or in full. 

We appreciate your understanding and cooperation in following these protocols. By maintaining these standards, we ensure the longevity of our stock and a positive working relationship with our valued stylists.

Thank you for your support! 

Owner Director

Suzanne Anderson 

suzie@suzieandersonhome.com

ABN:11604736996

+61411448817

409 Argyle St,

Moss Vale NSW 2577

www.suzieandersonhome.com

    Suzie Anderson Home Designer Trade Programme

    At Suzie Anderson Home, we deeply value our partnerships with interior designers and trade professionals. Our Designer Trade Programme is designed to provide exclusive benefits while ensuring a smooth and transparent experience for all parties — the designer, the customer, and our team.

    Exclusive Benefits for Approved Designers

    Once approved, SAH Trade Designers receive:

    • 10% Trade Discount on eligible full-price items

    • Early access to new arrivals and promotions

    • Flexible purchase options for designers and their customers

    How to Apply

    To apply, please complete and email our SAH Designer Trade application
    form downloadable from our website to enquiry@suzieandersonhome.com

    Please note: Trade applications are reviewed by management and cannot be approved same day by store staff. You will receive confirmation once your profile has been approved and added to our system.

    DOWNLOAD THE APPLICATION FORM

    TERMS & CONDITIONS

    Flexible Purchase Options

    We understand that designers manage multiple projects and clients — and may not always be available to place every order personally.

    That’s why we offer two options for purchases:

    1. Designer-Purchased Orders

    • The designer places and pays for the order under their SAH Trade Account.
    • A 10% Trade Discount is applied.
    • All warranties, returns, and post-sale service are handled through the designer.
    • The purchase contributes to the designer’s trade account history.

    2. Customer-Purchased Orders (Authorised by Designer)

    • The designer must be approved and registered with SAH.
    • The designer submits a Customer Purchase Authorisation confirming they are working with the customer.
    • A 10% Trade Discount is applied at checkout.
    • The customer is the legal purchaser and handles any post-sale service directly with SAH.
    • The purchase contributes to the customer’s VIP spend.

    Product Exclusions

    The Trade Discount does not apply to fashion and fashion accessories, perfume, consignment items (unless approved by the consignee), or antiques (unless approved by SAH Management).

    Important Terms and Conditions

    • The Designer Trade Discount is not transferable unless formally authorised by the designer and pre-approved by SAH.
    • Designer accounts are not eligible for VIP programme benefits.
    • Customers are not automatically eligible for the Designer Discount — it must be authorised and linked to a registered trade designer.
    • Purchases made under a customer’s name will contribute to their own VIP tier and not the designer’s trade account.
    • All product issues, including faults, warranty claims, returns or exchanges, will be handled through the purchaser of record — either the designer or the customer.
    • The retailer’s legal and transactional relationship is with the purchasing party — either the designer or the customer.
    • No retrospective discounts will be applied to prior purchases.
    • By participating in the SAH Trade Programme, you agree to comply with all Suzie Anderson Home store policies, including those relating to refunds, warranties, exchanges, and lay-bys. These policies can be viewed at www.suzieandersonhome.com

    Need Assistance?

    We’re here to help. If you have any questions about the Trade Programme or how to register your customers, please contact our team at enquiry@suzieandersonhome.com

    Content Ownership

    All content viewable on the Suzie Anderson Home website is copyright of Suzie Anderson Home Pty Ltd. This comprises all copy, photography, and graphics and is protected under Australian copyright laws.   

    For Personal Use:

    If you wish to repost any of our photos or content, please ensure you credit us @suzieandersonhome and link to our website: www.suzieandersonhome.com.

    For Commercial Use:

    Please reach out to our Marketing Team via email at emma@suzieandersonhome.com to see approval before using our content.

    Product Listings

    All product information and pricing listed on the Suzie Anderson Home website are correct at the time of publishing. We hold the right to adjust prices at any time without notice. We will not be held liable for inaccurate pricing or product information.

    Website Design

    We have made every attempt necessary to make sure you can view this website as it was intended, which includes screen resolutions, browser compatibility and accurate colour rendition. Colours will vary depending on your monitor, we cannot guarantee colours you view will be true to life.

    Web Design: Emma Bronte

    Product Warranty

    Our website terms of warranty comply with Australian standards of consumer law unless otherwise stated. 

    We are in no way responsible for any direct or indirect damage caused by using any products purchased on our website. We offer no warranty and hold no liability to you with regard to losses or damage incurred when purchasing services or products from third-party websites after sourcing said services or products through our website.

     Information | Privacy Policy

    Suzie Anderson Home respects your privacy and fully complies with all Australian National Privacy Principles and laws relating to the collection and use of your personal information.

    Suzie Anderson Home collects your personal information when;
    • you subscribe to our newsletter
    • provide us with your email address in-store or online
    • contact us via our website
    • purchase online through our web site

    We do not share your information with third parties.

    You are under no obligation to supply us with your personal information to view our website, however, to complete any online order/s it will be required. 

    Should your contact information change and need to be updated in our system, please email us directly at shoponline@suzieandersonhome.com and allow 72 hours for our staff to respond and update your information.