Freight Quotes FAQ
Standard Shipping
Standard delivery is a flat rate of $25, or free on orders of $299 or more*. Orders are dispatched within 1–3 business days. During public holidays or store closures, please allow an additional 1–2 business days.
*Pieces marked "Freight Quote May Be Required"
Our larger, heavier, and more delicate pieces, such as furniture, mirrors, select lighting, artwork, and genuine one-of-a-kind finds, may need specialist freight rather than Australia Post or a standard courier to ensure they arrive safely and beautifully. These pieces are not eligible for free shipping, regardless of order value.
You can arrange this in two ways.
Option 1
Request a quote before you order. For an exact, obligation-free freight quote in advance, email us at shoponline@suzieandersonhome.com with:
- The piece, or pieces, you have in mind
- Your postcode
- Whether you would like White Glove Delivery — your piece unpacked, placed, and the packaging taken away
We will respond with your quote before you place your order.
Option 2
Order now, with a freight quote to follow. At checkout, you will pay the standard shipping fee of $25, which will be applied towards your final quote. Once your personalised quote is confirmed and approved, we will invoice the balance before dispatch. Should you prefer not to proceed, we will refund your purchase and any shipping in full.
Click & Collect
For those local to, or visiting, the Southern Highlands, Click & Collect from our Moss Vale store is available at no charge.
A few further details
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- Free shipping over $299 excludes freight items and deliveries to rural areas, South Australia and Western Australia.
- Freight orders are generally dispatched within 14 days of quote approval.
- White Glove Delivery — unpacking, placement and packaging removal — is available on request; please ask for it to be included in your quote.
- Deliveries to rural areas, including WA and SA, will incur additional freight.
- A redelivery fee may apply to missed scheduled deliveries.