Shipping policy

Shipping & Delivery Terms

Quick Shipping Reference

  • Australia Standard Shipping (Southern Highlands, Sydney, Melbourne, Brisbane & Canberra Metro): $25 flat rate applies (excluding bulky/fragile items and deliveries to rural/SA/WA locations).
  • Free shipping on orders of $299 or more, excluding bulky/fragile items and deliveries to rural/SA/WA locations.
  • Orders are dispatched in 1–3 business days.

Individual Freight Quote Applies to Bulky/Fragile Items and Rural, SA & WA Deliveries: Quotes are provided within 48 hours, and orders are fully refundable if you do not choose to proceed. Delivery may take up to 14 days. See more details below.

White Glove Service: Premium delivery with unpacking, placement & packaging removal available upon request.

If you have any questions, our friendly team is here to help. Please contact us at enquiry@suzieandersonhome.com or call our Moss Vale store on (02) 4868 2662 for assistance with your delivery needs.

Australia Standard Shipping $25 – Southern Highlands, Sydney, Melbourne, Brisbane & Canberra Metro

Local Southern Highlands, Metro Sydney, Melbourne, Brisbane & Canberra: $25 flat rate per order, or free on orders of $299 or more.

Applies to orders that are not classified as large, bulky, fragile, or requiring white-glove delivery.

Excludes rural, SA, and WA deliveries — these are not eligible for free shipping regardless of order value and may require an individual freight quote (see below).

Delivery Times

  • Orders are dispatched within 1–3 business days
  • During public holidays or store closures, please allow an additional 1–2 business days

FREIGHT QUOTE FAQ

*Pieces marked "Additional Freight Applies"

Our larger, heavier, and more delicate pieces, such as furniture, mirrors, select lighting, artwork, and genuine one-of-a-kind finds, may need to be delivered by specialist freight rather than Australia Post or standard courier, ensuring they reach you safely and beautifully. These pieces are not eligible for free shipping, regardless of order value.

As a guide, freight is typically 10–15% of the item's price, varying with your location, the size of the piece, and the handling required. We will always confirm the exact figure with you before dispatch.

There are two ways to arrange it.

Option 1: Request a quote before you order. For an exact, obligation-free freight quote in advance, email us at shoponline@suzieandersonhome.com with:

  • The piece, or pieces, you have in mind
  • Your postcode
  • Whether you would like White Glove Delivery — your piece unpacked, placed, and the packaging taken away

We will respond with your quote before you place your order.

Option 2: Order now, with a freight quote to follow. At checkout, you will pay the standard shipping fee of $25, which will be applied towards your final quote. Once your personalised quote is confirmed and approved, we will invoice the balance before dispatch. Should you prefer not to proceed, we will refund your purchase and any shipping in full.

Click & Collect

For those local to or visiting the Southern Highlands, Click & Collect from our Moss Vale store is available at no charge.

A few further details

  • Free shipping on orders of $299 or more excludes bulky/fragile items and deliveries to rural areas, SA and WA.
  • Freight orders are generally dispatched within 14 days of quote approval.
  • White Glove Delivery — unpacking, placement and packaging removal — is available on request; please ask for it to be included in your quote.
  • Deliveries to rural areas, including WA and SA, will incur additional freight.
  • A redelivery fee may apply to missed scheduled deliveries.

International Shipping

We are delighted to offer international shipping on select items.

Payment for international orders is securely processed via PayPal or bank transfer.

To arrange a quote, please email enquiry@suzieandersonhome.com with:

  • The item(s) you are interested in
  • Your location and postcode