Shipping policy

Shipping & Delivery Terms

Quick Shipping Reference

  • Australia Standard Shipping (Sydney, Melbourne, Brisbane Metro): $19 flat rate applies (excluding bulky/fragile items, and deliveries to remote/SA/WA locations). Orders dispatched in 1–3 business days.

  • Individual Freight Quote Applies for Bulky/Fragile Items and Remote, SA & WA Deliveries: Quotes provided within 48hrs + orders fully refundable if you do not choose to proceed. Delivery may take up to 14 days.

  • White Glove Service: Premium delivery with unpacking, placement & packaging removal available upon request.

  • 🌍 International Orders: Checkout is currently available for Australian addresses only. For international enquiries, please email shoponline@suzieandersonhome.com with your items, country, and zip code for a personalised shipping quote (PayPal or bank transfer accepted).
    Please note that shipping to the USA is not currently available due to tariffs.

If you have any questions, our friendly team is here to help. Please contact us at enquiry@suzieandersonhome.com or call our Moss Vale store on EXT 1 (02) 4868 2662 for assistance with your delivery needs.

Australia Standard Shipping $19 – Sydney, Melbourne, Brisbane Metro

  • Metro Sydney, Melbourne & Brisbane: $19 flat rate per order.

  • Applies to orders that are not classified as large, bulky, fragile, or require white glove delivery. 

  • Excludes remote, SA, and WA deliveries

Delivery Times

  • Orders are dispatched within 1–3 business days

  • During public holidays or store closures, please allow an additional 1–2 business days

 

Standard Shipping

Standard delivery is a flat rate of $19*. Orders are dispatched within 1–3 business days. During public holidays or store closures, please allow an additional 1–2 business days.

*Pieces marked "Additional Freight Applies"

Our larger, heavier, and more delicate pieces, such as furniture, mirrors, select lighting, artwork, and genuine one-of-a-kind finds, may need to be delivered by specialist freight rather than Australia Post or standard courier, ensuring they reach you safely and beautifully.

As a guide, freight is typically 10–15% of the item's price, varying with your location, the size of the piece, and the handling required. We will always confirm the exact figure with you before dispatch.

There are two ways to arrange it.

Option 1 

Request a quote before you order. For an exact, obligation-free freight quote in advance, email us at shoponline@suzieandersonhome.com with:

  • The piece, or pieces, you have in mind

  • Your postcode

  • Whether you would like White Glove Delivery — your piece unpacked, placed, and the packaging taken away

We will respond with your quote before you place your order.

Option 2 

Order now, with a freight quote to follow. At checkout you will pay the standard shipping fee of $19, which will be applied towards your final quote. Once your personalised quote is confirmed and approved, we will invoice the balance before dispatch. Should you prefer not to proceed, we will refund your purchase and any shipping in full.

Click & Collect

For those local to, or visiting, the Southern Highlands, Click & Collect from our Moss Vale store is available at no charge.

A few further details

  • Freight orders are generally dispatched within 14 days of quote approval.

  • White Glove Delivery — unpacking, placement and packaging removal — is available on request; please ask for it to be included in your quote.

  • Deliveries to remote areas, including WA and SA, will incur additional freight.

  • A redelivery fee may apply to missed scheduled deliveries.

 

International Shipping

We are able to offer international shipping on select items by enquiry. 

Payment for international orders is securely processed via PayPal or bank transfer.

  • To arrange a quote, please email shop@suzieandersonhome.com with:

    • The item(s) you are interested in

    • Your country, address, and postcode/zip code

  • Please note that shipping to the USA is not currently available due to tariffs.