North Pole Express Train

Final Sale & Returns All EOFY clearance items are final sale — no returns or exchanges. These items may include discontinued, end-of-line, floor stock, or seasonal products and may show minor signs of wear.

If you'd like more photos or details before buying online, our team is happy to help:

Email: enquiry@suzieandersonhome.com

Phone: (02) 4868 2662

Discounts & Promotions

Clearance prices cannot be combined with any other offer, promotion, coupon code, or VIP Loyalty Discount.

Lay-bys & Holds

Lay-bys and holds are not available on clearance items.

Click & Collect

Click & Collect orders must be collected within 7 days of purchase.

Returns & Exchanges

1. When can I return an item?

Returns are accepted within 14 days of delivery for unused, unworn, undamaged products with tags attached and proof of purchase.

Return postage is the customer’s responsibility. Items that qualify for a return are issued as credit notes* (valid for 3 years). To use your credit note, please contact our Moss Vale store at (02) 4868 2662.

*Credit Notes

A credit note for the same value will be issued, valid for 3 years from the issue.  As credit notes cannot be used to purchase online, the customer must contact the Moss Vale Store on 02 4868 2662 to make purchases using credit.

SAH will use the Customer's Credit Note in the first instance for any purchases made at Suzie Anderson Home until cleared.

While every effort is made by our staff to identify and apply available credits at the time of sale, it is the customer’s responsibility to retain and present their credit note for redemption within its three (3) year validity period.

Read full returns policy here 

2. What if my item arrives damaged or faulty?

Please notify us within 48 hours of delivery with photos and descriptions. We’ll endeavour to repair or replace the item. If that’s not possible, a full refund will be issued. Refunds are not available for change of mind.

See claims details 

3. Are there items I can’t return?

Yes, the following are not returnable:

• Sale or clearance items (unless faulty and not disclosed)
  
• Antique, vintage, or handmade items (natural variations are part of their character)
  
• Undergarments, jewelry, watches (unless faulty)
  
• Custom-made or made-to-order items
  Full exclusions explained: here

4. Do you allow editorial/styling loans?

Yes, with conditions:

• Full payment required at pick-up
• Item must be returned in original condition within 7 days
• Editorial credit must be agreed upon prior to use
• Full refund issued upon safe return, otherwise may be withheld
  More details here: 
  

Need help or clarification?

Contact our Moss Vale Store: shoponline@suzieandersonhome.com or (02) 4868 2662 Ext. 1

Standard Shipping

Standard delivery is a flat rate of $25, or free on orders of $299 or more*. Orders are dispatched within 1–3 business days. During public holidays or store closures, please allow an additional 1–2 business days.

*Pieces marked "Additional Freight Applies"

Our larger, heavier, and more delicate pieces, such as furniture, mirrors, select lighting, artwork, and genuine one-of-a-kind finds, may need to be delivered by specialist freight rather than Australia Post or standard courier, ensuring they reach you safely and beautifully. These pieces are not eligible for free shipping, regardless of order value.

As a guide, freight is typically 10–15% of the item's price, varying with your location, the size of the piece, and the handling required. We will always confirm the exact figure with you before dispatch.

There are two ways to arrange it.

Option 1

Request a quote before you order. For an exact, obligation-free freight quote in advance, email us at shoponline@suzieandersonhome.com with:

• The piece, or pieces, you have in mind
• Your postcode
• Whether you would like White Glove Delivery — your piece unpacked, placed, and the packaging taken away

We will respond with your quote before you place your order.

Option 2

Order now, with a freight quote to follow. At checkout, you will pay the standard shipping fee of $25, which will be applied towards your final quote. Once your personalised quote is confirmed and approved, we will invoice the balance before dispatch. Should you prefer not to proceed, we will refund your purchase and any shipping in full.

Click & Collect

For those local to, or visiting, the Southern Highlands, Click & Collect from our Moss Vale store is available at no charge.

A few further details

• Free shipping over $299 excludes freight items, and deliveries to rural areas, South Australia and Western Australia.
• Freight orders are generally dispatched within 14 days of quote approval.
• White Glove Delivery — unpacking, placement and packaging removal — is available on request; please ask for it to be included in your quote.
• Deliveries to rural areas, including WA and SA, will incur additional freight.
• A redelivery fee may apply to missed scheduled deliveries.

International Shipping & Delivery

• International shipping is available on select items via email inquiry at shoponline@suzieandersonhome.com
• Please provide the item(s) you are interested in, along with your location and postcode, so we can calculate an accurate freight quote.

Please note that shipping to the USA is not currently available due to tariffs.

• Payment for international orders is securely processed via PayPal or bank transfer.