Fairia Clean Incense | Whispering Trees

Standard Shipping & Delivery Australia-Wide

• Orders are dispatched within 1–3 business days of being placed.
• During public holidays or store closures, please allow an additional 1–2 business days for processing and shipping.
• For large, bulky, or fragile items, or deliveries to remote areas and locations in WA or SA, please refer to our Freight Quote Policy and Full Shipping & Delivery Policy.

International Shipping & Delivery

• International shipping is available on select items via email inquiry at shoponline@suzieandersonhome.com.
• Please provide the item(s) you are interested in, along with your location and postcode, so we can calculate an accurate freight quote.
• Payment for international orders is securely processed via PayPal or bank transfer.

Additional Freight Quotes

Products labelled “Freight Applies” may include large, bulky, or fragile items, as well as orders being delivered to remote areas or to Western and South Australia.

• These items may take up to 14 days to ship and will require an additional freight quote.
• Shipping will only proceed once you have received and approved the quote.
• If you choose not to proceed, we’ll issue a full refund before shipping.
• Collection is also available from our Suzie Anderson Home Moss Vale store or warehouse.
• If you’d like white glove delivery (including unpacking, placement, and removal of packaging), please let us know so we can provide a tailored quote.
• Please note: if a scheduled delivery is missed, a redelivery fee may apply.
  

To receive an accurate quote before purchasing, simply email us at shoponline@suzieandersonhome.com with:

• The item(s) you are interested in
• Your postcode
• Whether you’d like white glove delivery

Learn more here

Returns & Exchanges

For full details, please see our Refund Policy.

• Returns & Credit Notes: Items may be returned within 14 days if unworn, unwashed, and in original condition with tags and receipt.
• Credit notes are valid for 3 years and can be redeemed via our Moss Vale store. Return shipping is at the customer’s expense.
• Refunds: Refunds are only issued for items that arrive damaged or defective. Please notify us within 48 hours of delivery with photos via email.
• Refunds are not offered for change of mind.
• Final Sale Items: Sale, antique, vintage, hand-made, custom orders, jewellery, watches, and undergarments cannot be returned.
• White Glove / Editorial Loans: Specific terms apply for editorial styling loans.