Returns & Refunds Policy
RETURNS & EXCHANGE POLICY
RETURNS + CREDIT NOTES
Suzie Anderson Home P/L accepts return of merchandise that is unworn, unwashed, or undamaged, within 14 days of purchase with the original receipt and where the manufacturer's tags are still attached. A credit note for the value of the item will be issued*
Customers are to return the item in its original condition and packaging at their own postage/courier expense.
*Credit Notes
A credit note for the same value will be issued, valid for 3 years from the issue. As credit notes cannot be used to purchase online, the customer must contact the Moss Vale Store on 02 4868 2662 to make purchases using your credit.
REFUNDS
Damages & Defects
Should your online order arrive damaged or defective, we must be notified via email within 48 hours of accepting delivery of your order
If your order arrives damaged or faulty due to manufacturers' defects, Suzie Anderson Home P/L wherever possible will endeavor to repair or replace the goods to the customer's satisfaction.
Please email a full defect description with photos to shoponline@suzieandersonhome.com
Should Suzie Anderson Home P/L not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer.
Please note, that refunds are not provided for change of mind.
ITEMS THAT CANNOT BE RETURNED
FINAL SALE ITEMS:
Kindly be aware that all sale items are considered final sales, with no return option.
Other Final Sale Terms and Conditions:
- No Lay-bys or Holds
- Items ordered for click-and-collect must be collected within 7 days.
- Any applicable delivery charges will be quoted and additional to the sale stock price.
ANTIQUE, VINTAGE, & HAND-MADE ITEMS:
Antique, vintage, and hand-made items with natural variations such as rattan, reclaimed wood, marble, and handcrafted decor are not available for returns, as their imperfections and patina are deemed part of their character and original handmade nature.
UNDERGARMENTS, WATCHES, & JEWELLERY:
Items that have been worn, washed, or have had their tags removed unless there are manufacturer defects within the warranty period.
CUSTOM-ORDERED ITEMS
There are no returns for custom-ordered items.