RETURNS & REFUNDS POLICY
Return of Damaged or Defective items
- Should your online order arrive damaged or be defective, Suzie Anderson Home must be notified via email within 48 hours of taking delivery of the order. A full description with photos and copy of the original receipt is required for all refund, exchange and warranty claims: firstname.lastname@example.org.
- Products that are faulty may be exchanged or refunded within 14 days of purchase.
- Suzie Anderson Home P/L accepts return of merchandise that is unworn, unwashed, undamaged or has a manufacturing defect.
- Returns must be made within 14 days of purchase with the original receipt and the manufacturers tag attached.
- Customers are to return the item in it's original condition. Suzie Anderson Home does not cover postage/courier expenses.
- A credit note for the same value will be issued, valid for 12 months from the date of issue.
- As credit notes cannot be used to purchase online, the customer must contact the Moss Vale Store on 02 4868 2662 to make purchases using your credit.
- Undergarments – jewellery – watches – custom ordered or sale/discounted items with the exception of items that have manufacturing defects.
- If goods are returned damaged or faulty due to manufacturing defects, Suzie Anderson Home P/L will endeavour to repair or replace the goods to the customers satisfaction within 14 days.
- Should Suzie Anderson Home P/L not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer.