Terms & Conditions (in store)

In-store Terms & Conditions

Using this website and making purchases on the Suzie Anderson Home website confirms that you have read and accepted these Terms & Conditions, as well as our Shipping, Returns and Refunds Policies.  

Suzie Anderson Home accepts no responsibility or liability from your use of our website. In deciding to use our website, you will hold Suzie Anderson Home innocent of any claims, damages, costs and expenses as a result.

Suzie Anderson Home holds the right to update and change our website Terms & Conditions without notice and at any time. These updates will take immediate effect, superseding any previous conditions.

No credit notes or gift cards can be used for online purchases.

CONTENT OWNERSHIP

All content viewable on the Suzie Anderson Home website is copyright of Suzie Anderson Home. This comprises of all copy, photography and graphics and is protected under Australian copyright laws.   

PRODUCT LISTINGS

All product information and pricing listed on the Suzie Anderson Home website are correct at time of publishing. We hold the right to adjust prices at any time without notice. We will not be held liable for inaccurate pricing or product information.

Delivery and Shipping 

Shipping within Australia

 

Orders under $150

Delivery fees for orders under $150 start at $15 for Sydney, Melbourne and Brisbane Metro Areas*

*For bulky orders, fragile items or remote locations, there will be a surcharge and you will be contacted for your approval of the additional cost before the items are sent. If you are unhappy with the additional charge we will refund your order.

Orders over $150

Delivery fees for orders over $150 may qualify for FREE Shipping*. Applies to Sydney, Brisbane and Melbourne Metro Areas only.

Please Note

*For bulky orders, large and fragile items or remote locations, there will be a surcharge and you will be contacted for your approval of the additional cost before the items are sent. If you are unhappy with the additional charge we will refund your order. 

Free shipping excludes large items such as Furniture, Rugs, Cushion inserts, Lighting, Mirrors, Art and extremely fragile items. 

Dispatch Times

Subject to product availability, standard delivery orders are processed and shipped within 2-4 business days and only during weekday business hours. 

Authority to leave

Please let us know in the comments section at checkout if you would like your parcel to be left on your property if you are not home. Suzie Anderson Home takes no responsibility if your parcel goes missing from your property or is damaged as a result of leaving it in an unsafe location if you have given approval for it to be left. Please specify a safe place to leave the parcel that is protected from passers-by and the weather.

Shipping Furniture within Australia

We offer furniture delivery to Sydney, Melbourne and Brisbane Metro areas. If your postcode falls out of the metro area, we can ship by freight quote. We do not offer furniture shipping outside of Australia.

Delivery is to the door and does not include unpacking and rubbish removal. If you would like white glove service (unpacking, furniture placement and rubbish removal) we are happy to provide a quote. 

Delivery times for Furniture


Delivery times vary by stock availability and by postcode. We expect furniture deliveries to take up to 2 weeks from the time of purchase. Once your items are available for delivery, we will contact you to book in a 7 day delivery period.

Once your delivery week has been booked, the driver will notify you 24 hours before your delivery is due to arrive.

Please note: If you miss your furniture delivery, you may be charged a re-delivery fee.

RETURNS  & REFUNDS POLICY

Return of Damaged or Defective items

  • Should your online order arrive damaged or be defective, Suzie Anderson Home must be notified via email within 48 hours of taking delivery of the order. A full description with photos and copy of the original receipt is required for all refund, exchange and warranty claims: enquiry@suzieandersonhome.com. 
  • Products that are faulty may be exchanged or refunded within 14 days of purchase. 

Other Returns

  • Suzie Anderson Home P/L accepts return of merchandise that is unworn, unwashed, undamaged or has a manufacturing defect. 
  • Returns must be made within 14 days of purchase with the original receipt and the manufacturers tag attached. 
  • Customers are to return the item in it's original condition. Suzie Anderson Home does not cover postage/courier expenses.
  • A credit note for the same value will be issued, valid for 12 months from the date of issue.
  • As credit notes cannot be used to purchase online, the customer must contact the Moss Vale Store on 02 4868 2662 to make purchases using your credit.

Non-refundable Items

  • Undergarments – jewellery – watches – custom ordered or sale/discounted items with the exception of items that have manufacturing defects.

Warranty Items

  • If goods are returned damaged or faulty due to manufacturing defects, Suzie Anderson Home P/L will endeavour to repair or replace the goods to the customers satisfaction within 14 days.
  • Should Suzie Anderson Home P/L not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer.

GIFT CARD POLICY
 
The Gift Card minimum amount is $20.00
The individual Gift Card maximum amount is $1000.00
If the customer wishes to purchase greater amount than $1000.00,  additional cards can be sold.

The Gift Card will be valid for 36 months from the date of purchase.

The Gift Card cannot be topped up with any amount.

The Gift Card cannot be redeemed for cash.

The Gift Card cannot be used to purchase other Gift Cards.

The Gift Card cannot be used for purchases made Online.

The Gift Card cannot be refunded

The Gift Card cannot be refunded if issued as an in store discount.

The Gift Card can be topped up with additional amounts.
 
A Gift Card offered as an instore DISCOUNT cannot be used as part payment for the sale in which it was offered.
 
No change will be given and any balance on the Gift Card can be used in whole or part against future purchases at Suzie Anderson Home P/L.
Any balance that remains on the Gift Card after expiry will not be redeemable , except as required by law.
 
The Gift Cards are to be treated and stored as cash by the customer and or receiver.
Suzie Anderson Home P/L will not be held responsible for refund or replacement for any damage, theft or loss to the Gift Card.

WEBSITE DESIGN

We have made every attempt necessary to make sure you can view this website as it was intended, which includes screen resolutions, browser compatibility and accurate colour rendition. Colours will vary depending on your monitor, we can’t guarantee colours you view will be true to life.

INFORMATION | PRIVACY POLICY

Suzie Anderson Home respects your privacy and fully complies with all Australian National Privacy Principles and laws relating to the collection and use of your personal information.

Suzie Anderson Home collects your personal information when;
• you subscribe to our newsletter
• provide us with your email address in store or online
• contact us via our website
• purchase online through our web site

We do not share your information with third parties.

You are under no obligation to supply us your personal information to view our website, however to complete any online order/s it will be required. 

Should your contact information change and need to be updated in our system, please email us directly at shoponline@suzieandersonhome.com and allow 72 hours for our staff to respond and update your information.

PRODUCTS ON APPROVAL POLICY

Apros are to be paid in full at the time of collection.

The goods are to be returned by the end of trade the following day or at the managers discretion.

The goods must be in original condition with packaging and tags attached.

No refund will be offered should the goods not comply with the above note.

If the goods are returned later than the end of trade the following day an instore credit will be provided.

 

CREDIT NOTES POLICY

If a customer hold credit with Suzie Anderson Home P/L it is to be redeemed before another payment method is applied.

Credit is to be redeemed within 12 months of the date of issue.

Credit cannot be used for purchases made online

GIFT CARD POLICY

The Gift Card minimum amount is $20.00

The individual Gift Card maximum amount is $1000.00

The Gift Card will be valid for 36 months from the date of purchase.

The Gift Card cannot be topped up with any amount.

The Gift Card cannot be redeemed for cash.

The Gift Card cannot be used to purchase other Gift Cards.

The Gift Card cannot be used for purchases made online.

The Gift Card cannot be refunded

The Gift Card can be topped up with additional amounts.

No change will be given and any balance on the Gift Card can be used in whole or part against future purchases at Suzie Anderson Home P/L.

Any balance that remains on the Gift Card after expiry will not be redeemable , except as required by law.

The Gift Cards are to be treated and stored as cash by the customer and or receiver.

Suzie Anderson Home P/L will not be held responsible for refund or replacement for any damage, theft or loss to the Gift Card.

HOLDS POLICY

Goods can be placed on hold at Suzie Anderson Home P/L until the close of trade the following day.
 
At the close of trade the following day the goods on hold will be released for sale.
 
If another party is interested in purchasing the goods during the hold period, Suzie Anderson Home P/L will endeavour to contact the holding customer with a maximum of 2 phone calls.
 
The holding customer is to then make a decision on the purchase and pay a 50% deposit to secure the held goods.
 
If the holding customer cannot be reached the goods will be released to the interested party.

PRODUCT STORAGE POLICY
 
Goods that are purchased and paid in full can be held in Suzie Anderson home P/L storage for a maximum of  seven (7) days.
 
For goods that have passed the date for collection a storage fee no greater than the current market rate will be charged.
 
All care will be taken but Suzie Anderson Home P/L will not accept responsibility as long as the goods are in our keeping.

LAY-BY POLICY – Our Terms

The Minimum Lay-by amount is $200.

Lay-bys will not be offered on fashion items including footwear.

Lay-bys will not be offered on sale items.

Lay-bys cannot be added to.

The customer cannot have more than 2 lay-bys open consecutively.

The first Lay-by is to be paid off before a third Lay-by can begin.

The Lay-by period is for 2 months from the date of purchase.

25% of the total is to be paid as the first installment.

To complete the Lay-by,  3 more payments of 25% of the purchase total are to be paid fortnightly

From the date of the initial installment.

CHANGES TO THE ITEMS ON LAY-BY

Should a customer choose to change their Lay-by items and not incur an administration fee,

the new chosen items will need to match or have a purchase value equal or higher than the original items.

LAY-BY CANCELLATIONS

Should a Lay-by be cancelled by the customer, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by  inclusive of GST maybe retained.  This is to compensate Suzie Anderson Home P/L for administration, sales and storage costs and any loss in value in respect of the goods.

The customer will be entitled to an instore credit for the balance remaining.

FAILURE TO MAKE PAYMENT

Should any of the installments not be paid within 7 days of their due date, Suzie anderson Home P/L will make 1 attempt to contact the customer for payment.

Any failure by the customer to make the payments required by the due date, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by  inclusive of GST maybe retained.  This is to compensate Suzie Anderson Home P/L for administration, sales and storage costs and any loss in value in respect of the goods.

The customer will be entitled to an instore credit for the balance remaining.

LAY-BY COLLECTION

Once the Lay-by sale has been completed, the goods are to be collected within a period of 7 days from the completion of the sale.

For goods that have passed the date for collection a storage fee will be charged at the current market rate.

CUSTOMER ORDERS POLICY

Orders can be placed subject to supplier confirmation.  If the item can be obtained, Suzie Anderson Home P/L will notify the customer.


A 50% deposit must be paid for the order to be placed.
 
For circumstances beyond the control of Suzie Anderson Home P/L should supply not proceed, the customer will be entitled to a full refund of any deposit paid.
 
There are no returns or refunds on customer orders unless the goods are deemed to have manufacturers defects.
 
It is the customers responsibility to check the quoted dimensions and ensure the item / items can be moved into the customers assigned location with adequate access.
 
Suzie Anderson Home will contact the customer when the goods are ready for collection or delivery.  Delivery charges are in addition to the cost of goods.
 
Final payment will be required prior to collection or delivery.