IN STORE TERMS, CONDITIONS AND POLICIES
Please note, if you have made a purchase online you can view on online terms and conditions here.
Suzie Anderson Home P/L accepts return of merchandise that is unworn, unwashed, undamaged or has manufactures defects, within 14 days of purchase with the original receipt and where the manufacturers tags are still attached.
A credit note for the same value will be issued, valid for 3 years from the date of issue.
Suzie Anderson Home P/L will not accept the return of:
Undergarments or custom ordered items with the exception of items that have manufacturers defects.
Refunds will only be issued on defective merchandise that cannot be replaced.
If goods are returned damaged or faulty due to manufacturers defects, Suzie Anderson Home P/L wherever possible will endeavour to repair or replace the goods to the customers satisfaction.
Should Suzie Anderson Home P/L not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer.
CREDIT NOTES POLICY
If a customer holds credit with Suzie Anderson Home P/L it is to be redeemed before another payment method is applied.
Credit is to be redeemed within 3 years of the date of issue.
Credit cannot be used for purchases made online however you can use your credit to purchase stock you have seen online by contacting the Moss Vale store to purchase over the phone.
GIFT CARD POLICY
The Gift Card minimum amount is $20.00
The individual Gift Card maximum amount is $1000.00
If the customer wishes to purchase greater amount than $1000.00, additional cards can be sold.
The Gift Card will be valid for 3 years from the date of purchase.
The Gift Card can be topped up as required
The Gift Card cannot be redeemed for cash.
The Gift Card cannot be used to purchase other Gift Cards.
The Gift Card cannot be used for purchases made Online.
The Gift Card cannot be refunded
No change will be given and any balance on the Gift Card can be used in whole or part against future purchases at Suzie Anderson Home P/L.
Any balance that remains on the Gift Card after expiry will not be redeemable , except as required by law.
The Gift Cards are to be treated and stored as cash by the customer and or receiver.
Suzie Anderson Home P/L will not be held responsible for refund or replacement for any damage, theft or loss to the Gift Card.
LAY-BY POLICY – Our Terms
The Minimum Lay-by amount is $500
Lay-bys will not be offered on fashion items including footwear.
Lay-bys will not be offered on Sale items.
Lay-bys cannot be added to.
The customer cannot have more than 2 lay-bys open consecutively.
The first Lay-by is to be paid off before a third Lay-by can begin.
The Lay-by period is for 6 weeks from the date of purchase.
25% of the total is to be paid as the first instalment.
To complete the Lay-by, 3 more payments of 25% of the purchase total are to be paid fortnightly from the date of the initial instalment.
CHANGES TO THE ITEMS ON LAY-BY
Should a customer choose to change their Lay-by items and not incur an administration fee the new chosen items will need to match or have a purchase value equal or higher than the original items.
Should a Lay-by be cancelled by the customer, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by inclusive of GST may be retained. This is to compensate Suzie Anderson Home P/L for administration, sales and storage costs and any loss in value in respect of the goods.
The customer will be entitled to an in-store credit for the balance remaining.
FAILURE TO MAKE PAYMENT
Should any of the instalments not be paid within 7 days of their due date, Suzie Anderson Home P/L will make 1 attempt to contact the customer for payment.
Any failure by the customer to make the payments required by the due date, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by inclusive of GST maybe retained. This is to compensate Suzie Anderson Home P/L for administration, sales and storage costs and any loss in value in respect of the goods.
The item/s will be put back into stock and the customer will be entitled to an in-store credit for the balance remaining.
Once the Lay-by sale has been completed, the goods are to be collected within a period of 7 days from the completion of the sale.
For goods that have passed the date for collection a storage fee may be charged at the current market rate.
CUSTOMER ORDERS POLICY
Orders can be placed subject to supplier confirmation. If the item can be obtained, Suzie Anderson Home P/L will notify the customer.
A 50% deposit must be paid for the order to be placed.
For circumstances beyond the control of Suzie Anderson Home P/L should supply not proceed, the customer will be entitled to a full refund of any deposit paid.
There are no returns or refunds on customer orders unless the goods are deemed to have manufacturers defects.
It is the customers responsibility to check the quoted dimensions and ensure the item / items can be moved into the customers assigned location with adequate access.
Suzie Anderson Home will contact the customer when the goods are ready for collection or delivery. Delivery charges may be in addition to the cost of goods unless otherwise negotiated at the time of the purchase. Final payment will be required prior to collection or delivery.
CUSTOMER ORDERS DIRECT POLICY
Payment in full will be required at the time of order for any “Customer Orders Direct” that are readily available to dispatch.
Out of stock items ordered will require a 50% deposit at the time of order and Suzie Anderson Home P/L will contact the customer to obtain the balance prior to dispatch from the supplier to the customer.
PRODUCTS ON APPROVAL POLICY (Apro’s)
SAH offers 'on approval' on certain decor items as we understand sometimes you need to see how this works in your space. These are to be paid in full at the time of collection.
The goods are to be returned by the end of trade the following day or at the managers discretion.
The goods must be in original condition with packaging and tags attached.
No refund will be offered should the goods not comply with the above note.
If the goods are returned later than the end of trade the following day an in-store credit will be provided.